Don’t Underestimate The Value Of Your Small Business Reputation

Compromise your small business reputation just once and it will be almost impossible to recover. Building a consistent, long term small business lead generation process is a marathon not a sprint. It is all too easy to get impatient and inject a pushy sales message or two but to do so can destroy all your hard work up to that point.

Let me give you an example from personal experience. I always set aside time every day to read blogs and articles from authors I have grown to trust over the years. For many months I had regularly read the blog of one company (let’s call them Company X). I was evaluating the company as a potential supplier of a marketing tool and I found their blog informative on a number of marketing issues.

Recently it was obvious Company X had decided to cut down on the resources required to keep their blog up to date and guest posts were more and more common. Given the amount of resources required to run a content marketing process that was understandable, to a point. Unfortunately for them they had not allocated the resources to quality check those blog posts.

On reading the blog one day it was obvious the guest post author had very little actual experience of the subject. He was simply regurgitating the standard information (much of it actually incorrect)  that could be found online. A quick check of his various online profiles and, his website destroyed his credibility further. It left me feeling disappointed and more than a little annoyed that a company I had trusted until then could serve up such rubbish. The damage was done and, as it transpired, irreparable.

When the posts from Company X appear in my blog reader they are now routinely deleted. I could be deleting the best, most relevant information out there. It could be the last piece of the jigsaw that persuades me to buy, it does not matter. As their business reputation is destroyed. they now have no opportunity to even get out of the starting gate, and yes I did buy that marketing tool I mentioned but from their competitor.

Are Company X going to lose sleep over my lost sale, well no but I would bet I am not the only one. A huge amount of effort obviously went into their blog before they tried to take short cuts and lost their quality control. The results of much of that effort, I guess will now dissipate over time.

It can be tempting to cut corners or to slip in a pushy sales message but next time you are tempted think long and hard about the potential damage to your small business reputation and its potential long term impact on sales.

Author: admin

Phil Smith is a experienced marketer who writes about a number of subjects including local marketing, small business marketing, strategy and business growth Phil has owned and run Striga Consulting since 2008.Contact Phil at phil@striga.co.uk or call 01670 513378. Striga consulting operates in the North East of England including Tyne and Wear, Durham and Northumberland.